---
title: "Account Recovery and Password Reset"
slug: "account-recovery-and-username-or-password-reset"
description: "From the Election Manager login page, recover a forgotten Voting Website or username by email, or reset your password by answering your Security Questions."
updated: 2023-12-15T17:40:54Z
published: 2023-12-15T17:40:54Z
canonical: "help.simplyvoting.com/account-recovery-and-username-or-password-reset"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.simplyvoting.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Recovery and Password Reset

If you do not remember your account's **Voting Website**, or you do not remember your **username** or **password**, you can recover or reset this information.

## Account Recovery

If you have forgotten your **Voting Website**, on the **Election Manager’s** login page you can **recover** your account.

To **recover** your account’s **Voting Website**, click the **recover account** link to begin the process.

Provide the email address associated with your account and click the **Recover** button.

After clicking the button, a green **Success Message** will offer additional instructions.

The email you receive will list the **Voting Website(s)** with which your email address is associated.

## Username Recovery

On the **Election Manager’s** login page you can **recover** your username if your know your **Voting Website**. To **recover** your account’s **username**, click the **recover username** link to begin the process.

Provide the email address associated with your account and click the **Recover** button.

After clicking the button, a green **Success Message** will offer additional instructions.

The email you receive will provide you with your **username**.

## Password Reset

On the **Election Manager’s** login page you can **reset** your password. To **reset** your password, you must know your **username**. Click the **reset password** link to begin the process.

Confirm your **username** in the field provided and click the **Reset** button.

After clicking the **Reset** button, you will then be required to answer your **Security Questions** in order to complete your password reset request.

If you correctly answer your security questions, you will receive a green **Success Message** with further instructions.